New England Fuel Institute
Discount On-Hold Service
Upon ordering, your custom script will be composed and emailed to you for approval. Once approved, the script is recorded in our studio using professional voice talents and your choice of background music. Updates to your custom recording can be requested anytime and are emailed to you to download onto the included USB flash drive.
The USB on-hold player is available for customers with telephone systems. The player easily installs onto the RCA or music port of your main phone systems KSU unit.
Don't have a telephone system? SoundWave offers a USB on-hold player for customers with 2 to 4 line business telephones. An additional $10/mo. is added to the pricing for this option.
A state-of-the-art digital on-hold player is included with your service. Choose this on-hold player if you have a PBX or telephone system.
A state-of-the-art digital on-hold player is included with your service. Choose this on-hold player if you have 1-4 line business telephones.
SAMPLE CUSTOMIZED RECORDING:
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Recording Guarantee: SoundWave provides a 100% satisfaction guarantee on all recordings. If for any reason you are not completely satisfied, we will redo your recording at no additional cost. SoundWave provides free emailed reminders to update your recording and the customer can update their customized recordings anytime during this agreement by contacting SoundWave to order updates per their program terms. It is the sole responsibility of the customer to contact SoundWave to request an update to the recording. Unused updates carry over from year to year and no refunds will be given for unused updates.
Cancellation Policy: Customer may cancel service anytime by calling or emailing a SoundWave representative. Upon canceling service, customer agrees to return on-hold player, cords and USB pin drive to SoundWave or customer will be liable for the cost as set forth by SoundWave. A refund of any months of service paid for in advance and not used will be refunded upon receipt of on-hold player. If customer chooses to pay 24 or 36 months in full and receives the 5% or 10% discount and cancel before end of term, customer will be charged the full rate for months used and refunded for months unused minus the discount given. If customer does not return the on-hold player, a charge of $295.00 will apply.
Equipment Warranty: SoundWave provides state-of-the-art digital on-hold players with a 100% guarantee of performance for the length of the service. If the equipment fails for any reason, SoundWave will replace the equipment at no cost to the customer.
Installation Assistance: SoundWave will coordinate the installation of the equipment with the customer's phone vendor or with the customer. If any installation fees are required, it is the sole responsibility of the customer.
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Your invoice will be emailed to you shortly. A one-time $15.00 shipping and handling charge will be added to your first invoice.
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PRICING
No Contracts
No Hidden Fees
One low rate covers the ENTIRE service and is guaranteed for life of service!
SoundWave Productions is a leading on-hold provider nationwide. New England Fuel Institute members are eligible for a discount rate on a complete custom on-hold program.
When callers are placed on-hold, instead of silence or a radio, they will hear a custom recording about your company. One low rate covers the entire service including the USB on-hold player and updates to the recording per year. Members can easily order service below.
Copyright 2000 - 2010 © SoundWave Productions : 1016 Winwood Drive, Cary, NC 27511 : 877-396-5090 : julie@soundwavepro.com
“I have used SoundWavepro service for several years. They are fast, easy and convenient to do business with. True professionals.”
Darren LeDoux
Westmore Fuel
With low staffing in today’s market it gives suppliers another option to advertise the products that we can offer to help our customers while they are on hold waiting for a sales representative.
Darrell L. Wells
Building Specialties
